At the heart of every pair of Vulcans shoes lies the magic of vulcanized rubber. A process that makes your Vulcans resilient to wear and tear, water-resistant, and oh-so-comfortable.

Currently Vulcans products are only available at vulcansshoes.com. We will announce once we are available at your local retailer.

Our products are offered on a first come, first serve basis. Most product offerings will unfortunately not be restocked. The stock indicator on the shoe product page provides accurate product availability.

We take great responsibility in being The Nice Shoe Company. It means more to us than just creating a nice product. We create with love in the most sustainable and fair way possible. Our shoes are manufactured in a healthy and safe working environment in Europe.

Yes. Our packaging can be recycled and don’t contain PVC. We make use of materials with the FSC quality mark.

And that’s not all. For example, the Vulcans sticker pack that comes in your shoe box (for free💥) are made of ink that can easily be removed from the PVC free material when recycled.

Yvon Chouinard (founder of Patagonia) co-created 1% for the Planet and started a global movement of businesses and environmental organizations working together to support people and the planet.

1% of Vulcans annual sales is contributed directly to the vetted environmental partners.

Please visit the following links for more in depth information:

• 1% for the Planet
• EU Ecolabel
• Forest Stewardship Council International (FSC)
• Global Recycled Standard (GRS)
• Global Organic Textile Standard (GOTS)

All Vulcans products are unisex shoes listed in EU sizing unless otherwise noted on the product page. Please refer to the size guide on the product page to find your size.

All products are listed in EU sizing, unless noted otherwise in the product description. Vulcans shoes sizing is based on foot length (heel to toe) in centimeters. Please view our Vulcans footwear size chart to find your next pair of Vulcans shoes.

View the Vulcans footwear size chart

Our products are offered on a first come, first serve basis. Most product offerings will unfortunately not be restocked. The stock indicator on the shoe product page provides accurate product availability.

No. Once an order is placed, you can't modify your order in any form.

Once an order is placed, unfortunately it can't be canceled. 

We offer EU shipping rates for four different groups of shipping ranges (see below group A-D). 

We currently only ship to the following countries:
A. Netherlands – shipping and handling fee €5,95
B. Belgium, Luxembourg – shipping and handling fee €7,95
C. Germany – shipping and handling fee €9,95
D. Austria, Czech Republic, Denmark, Finland, France, Greece, Italy, Poland, Portugal, Romania, Spain and Sweden – shipping and handling fee €12,95

Domestic NL orders are shipped by DHL Parcel International Standard. Most deliveries are estimated to arrive in 5-7 business days. In rare cases, delays can occur at the warehouse or carrier level that might extend that timeframe.

Domestic NL orders typically ship within 3-5 business days, and EU orders within 5-7 business days.

Email our Customer Service team at support@vulcansshoes.com with your order number in the subject line, and attach all relevant photos and details along with your inquiry. We will get back to you shortly with assistance. Please note you have up to 48 hours after an item is marked as delivered to report your missing product.

Email our Customer Service team at support@vulcansshoes.com with your order number in the subject line, and attach all photos (interior and exterior of your package) along with your inquiry. We will get back to you shortly with assistance. Please note you have up to 48 hours after an item is marked as delivered to report your missing product.

Please note that shipping costs may vary based on product and destination. We charge a flat fee for shipping and handling of €5,95 for domestic shipments in NL. Shipments in EU will range depending on destination. We offer free shipping on orders of €100/$110 or more.

To track your order, visit our account log-in page on Vulcansshoes.com, after signing in, you’ll be able to review your order status. If you chose to checkout as a guest, you may contact us at support@vulcansshoes.com to receive your current status. Domestic orders NL typically ship within 3-5 business days, and EU orders within 5-7 business days. 

No. In order to ship your items as quickly as possible, we start working on your order immediately after it has been confirmed in our system. We are unable to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.

VAT is included in the prices showing on our website. You will not be charged any extra tax or customs if you live within the European Union. 

Vulcans is not responsible for import duty or custom tax, and this is solely the responsibility of the customer.

Please allow up to 3-5 business days for order status and tracking information to appear.

It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please email support@vulcansshoes.com with your order number in the subject line.

Your package may be delivered to a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact support@vulcansshoes.com with your order number in the subject line.

Vulcans is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue related to a lost or stolen delivery, please contact support@vulcansshoes.com for assistance with your order number in the subject line. 

Please note that we do not ship to P.O. Boxes. If you enter a P.O. Box address, we reserve the right to cancel your order.

1. VISA
2. Mastercard
3. iDEAL
4. Apple Pay
5. Shopify Pay

For security reasons, we are unable to accept international debit or credit cards.

We have strong objections to purchasing on installments without any thorough financial checks or collateral. This is one of the reasons why we do not offer our customers this option.

Yes, we do accept returns. However, like we said before - We care a lot -

Returns mean extra packaging material, quality control and delivery people on the streets. Did you know that in the Netherlands only, approximately 1/3 of returned goods are destroyed because they can no longer be sold? Insane, right?

So, please be aware before you return. We strongly encourage you to order the correct Vulcans model and shoe size.

Returned items are your responsibility until they reach us. We will inspect all returns. All items must be returned unworn, unused, unwashed and in the same condition as when they were received in order for us to issue a full refund. In addition to the original shoe box and original packaging, all tags and labels should be attached.

Please ensure the items are packed up properly and can’t get damaged on the way. If an item is returned to us in an unsuitable condition such as worn, damaged etc. or outside of the returns’ timeframe, we won't be able to give you a refund. In the event that the item will be sent back to you, you will be asked to cover the delivery costs.

We offer a 14-day return window (from the purchase date) for eligible merchandise.

To start a return, you can contact us at returns@vulcansshoes.com. If your return is accepted, we will send you instructions on how and where to send your package. You can only use the return shipping label for the items requested. Items sent back to us without first requesting a return will not be accepted. Vulcans is not responsible for lost products due to a return sent back using the wrong order number or return label.

You can choose how to send the eligible merchandise back to us, we offer you two options: 

1. You can ship using our carrier DHL Parcel International Standard labels in which case we will send you the return shipping label and deduct the label cost (this depends on your region A-D) from your refund. Vulcans will provide you with a label directly in your Vulcans account or email.
2. If you choose to use your own carrier, we strongly advice using a tracked service with a proof of postage as the parcel remains your responsibility until it arrives back to us.

Refunds are provided in the form of a Vulcans gift card or a money refund to the original form of payment which excludes original shipping costs.

We don’t offer exchanges; all returned items will be refunded once we receive and approve them. Need it in a different size or color? Please place a new order.